FAQ

1. How to choose the size

There is a reference height standard in the size options of each of our products. You can choose the corresponding size.

2. How to pay?

We use PayPal for payment, which is safe and convenient. For details, please refer to https://www.lilypajamas.com/payment.html

3. How long can I receive the goods?

We will deliver the goods within 24 hours after you place the order. The transportation time depends on the transportation method you choose. We can provide 2 modes of transportation. You can choose the specific time to refer to https://www.lilypajamas.com/about-shipping.html

4. What should I do if there is a problem with the goods after receiving the goods?

If there is a problem with the goods we issue, not the customer damage, please contact us (Email: [email protected]) and we will return or refund you for details. For details, please refer to https://www.lilypajamas.com/returns-refunds.html

5. Can I cancel my order?

Please contact our email [email protected] immediately to cancel the order within 24 hours. Cancellation of orders is not accepted beyond 24 hours.

6. In addition to retail, do you accept wholesale?

Accept. If you want to wholesale, please contact our customer service email [email protected] Welcome to negotiate.

7. Can I purchase goods without a PayPal account?

Yes. We recommend that you pay with PayPal because it is safe and convenient, but we also support credit card payments. For detailed methods, please refer to https://www.lilypajamas.com/payment.html. If you have any questions, please feel free to contact us (Email: [email protected])

 

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Company Name: Lilypajamas Co.,Ltd

Email: [email protected]

Phone: (+86) 188-5545-0145

Customer Service Representative: Lula

Address: Fengle Mansion 3# C Building 606, 499 Changjiang West Road, Shushan District, Hefei, Anhui, China

If you have any questions, please contact us. We will reply your email within 24 hours on weekdays.