1. Q: What products do you offer?
A: We offer a wide range of animal onesies for adults, kids and babies. Including various styles and sizes to suit your preferences.
2. Q: How do I choose the right size?
A: We provide a detailed size chart on each product page to help you select the right size based on your measurements.
3. Q: Can I return or exchange a product?
A: Yes, we offer a hassle-free return and exchange policy. Please refer to our Return Policy page for more information.
4. Q: How long does shipping take?
A: Shipping times vary depending on your chosen shipping method. Please refer to our Shipping Policy page for more information.
5. Q: Do you offer international shipping?
A: We only ship to the US.
6. Q: Is my payment information secure?
A: Yes, your payment information is secure. We use encrypted technology to protect your data during transactions.
7. Q: How can I track my order?
A: Please enter your order number through Tracking to check.
8. Q: What if I receive a damaged or incorrect item?
A: In the rare event of receiving a damaged or incorrect item, please contact our customer service team for assistance.
9. Q: Can I cancel my order after it's placed?
A: Please contact us within 24 hours of placing an order. We will not be able to cancel for you after 24 hours.
10. Q: Do you support wholesale?
A: Yes. You can send your purchase intention or list to our customer service, and we will quote for you.
11. Q: How can I contact customer support?
A: You can reach out to our friendly customer support team through email [email protected]
12. Q: What if my package gets lost during shipping?
A: If your package is lost in transit, please contact us, and we'll work with the shipping carrier to resolve the issue.
13. Q: How can I change my shipping address?
A: If your order hasn't been shipped yet, contact us immediately with the correct shipping address, and we'll update it for you.
14. Q: Can I place an order over the phone?
A: Currently, we only accept orders placed through our website for security and accuracy purposes.