Return & Exchange
If you are not satisfied with our products and want to cancel the order, return, refund, please refer to the following:
A. Cancel the order:
Please contact our email [email protected] immediately to cancel the order within 24 hours. Cancellation of orders is not accepted beyond 24 hours.
B. Returns & Refunds:
First of all, you need to contact us within 15 days after receiving the goods. (Contact email: [email protected]) In the email, write your order number, explain the reason for the return, and attach the product photo. Our customer service department will investigate and review after receiving your email. After the review is passed, we will provide you with our return information. (If you return the product without contacting us, then we are sorry that we cannot process the refund for your return.) If it is a return and refund, we will immediately contact you for a refund after we receive your returned product . We refund via PayPal. If you paid with a PayPal account when making a purchase, the refund will be paid immediately. If you pay directly with a bank card, it will take about 15 days (this depends on the bank's processing time). If you need to exchange, then we will send you a new product after receiving the returned product. Please contact us as soon as possible, if more than 15 days, we will not be able to provide you with a return service.
Secondly, the conditions for return, refund, and replacement are: the product has quality problems / wrong style / wrong size. And the goods must be non-artificially damaged, brand new and unused.
Finally, you need to pay attention to:
1. When you return the product, please attach a note with your order number on it and send it to us in the package of the goods, so that we can handle the after-sale for you.
2. The shipping cost of the returned goods needs to be borne by the customer, and the shipping cost of the re-shipped goods is borne by us.
3. The return address will be provided by email after the customer submits the application.
If you need help, please contact us.
Company Name: Lilypajamas Co.,Ltd
Email: [email protected]
Phone: (+86) 182-2589-0810 (Business Cooperation, only accept SMS contact)
Phone: (+86) 188-5545-0145 (English Customer Service Support)
Customer Service Representative: Lula
Address: Shili Industrial Park Office Building, Guandou Subdistrict, Jiujiang District, Wuhu City, Anhui Province, China